{"id":557,"date":"2023-01-25T15:41:32","date_gmt":"2023-01-25T15:41:32","guid":{"rendered":"https:\/\/sportwebclub.revolucionweb.es\/?page_id=557"},"modified":"2024-01-03T15:44:47","modified_gmt":"2024-01-03T15:44:47","slug":"devoluciones-cancelaciones","status":"publish","type":"page","link":"https:\/\/casaweb.club\/es\/devoluciones-cancelaciones\/","title":{"rendered":"Devoluciones &#038; Cancelaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"557\" class=\"elementor elementor-557 elementor-318\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-740c637a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"740c637a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-233ba4f8\" data-id=\"233ba4f8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-714a8e5c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"714a8e5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p><span style=\"font-weight: 700; font-style: inherit; background-color: var(--ast-global-color-5); color: var(--ast-global-color-3);\">Cancelar un pedido<\/span><br><\/p>\n<div ast-blocks-layout=\"true\" itemprop=\"text\" style=\"box-sizing: inherit;\">\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">Un comprador y un vendedor pueden cancelar su pedido solo si el art\u00edculo a\u00fan no se ha enviado.<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">Para cancelar su compra:<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">Abra su pantalla de conversaci\u00f3n con el vendedor.<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">Un acuerdo mutuo entre un comprador y un vendedor sobre la cancelaci\u00f3n de su pedido les ayudar\u00e1 a evitar la retroalimentaci\u00f3n negativa autom\u00e1tica.<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\"><span style=\"box-sizing: inherit; font-weight: 700;\">Devolver un art\u00edculo<\/span><\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">Si su art\u00edculo se da\u00f1\u00f3 durante el transporte o no es significativamente como se describe, puede devolverlo y obtener un reembolso.&nbsp;Si el art\u00edculo no le queda o no le gusta, solo puede devolverlo si su vendedor lo acepta.<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">Importante:<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">Debes devolver el art\u00edculo en las mismas condiciones en las que lo recibiste, es decir, no puedes lavarlo ni usarlo.<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\"><span style=\"box-sizing: inherit; font-weight: 700;\">Iniciar una devoluci\u00f3n<\/span><\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">Si el art\u00edculo que recibi\u00f3 se da\u00f1\u00f3 durante el transporte o difiere significativamente de la descripci\u00f3n, estos son los pasos a seguir:<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">En el hilo de conversaci\u00f3n con su vendedor, escriba Tengo un problema dentro de los 2 d\u00edas posteriores a la entrega del art\u00edculo.<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">Proporcione al vendedor la evidencia que le demuestre que el art\u00edculo lleg\u00f3 da\u00f1ado durante el transporte o que no coincide de manera significativa con la descripci\u00f3n.&nbsp;La evidencia puede ser fotos con cualquiera de los siguientes:<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">El art\u00edculo con la (s) pieza (s) da\u00f1ada (s) visibles.<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">El embalaje del art\u00edculo muestra la (s) pieza (s) da\u00f1ada (s).<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">Las partes del art\u00edculo que no coinciden con la descripci\u00f3n del art\u00edculo.<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">Busque una soluci\u00f3n con el vendedor.&nbsp;Discuta las opciones de reembolso y env\u00edo de devoluci\u00f3n del art\u00edculo:<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">El vendedor puede pedirle que devuelva el art\u00edculo y le reembolse el pago.<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">Luego, seg\u00fan su conversaci\u00f3n con el vendedor, contin\u00fae con uno de los escenarios que se describen a continuaci\u00f3n.<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\"><span style=\"box-sizing: inherit; font-weight: 700;\">\u00bfLleg\u00f3 a un acuerdo con el vendedor?<\/span><\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">Si estuvo de acuerdo con el reembolso:<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">Organice la devoluci\u00f3n del art\u00edculo directamente con el vendedor.&nbsp;Tan pronto como el vendedor reciba un n\u00famero de seguimiento v\u00e1lido del paquete de devoluci\u00f3n de su parte, podr\u00e1 reembolsarle.&nbsp;Aseg\u00farese de compartir el n\u00famero de seguimiento del paquete con el vendedor.&nbsp;Les recomendamos encarecidamente que esperen hasta recibir al menos esta prueba antes de proceder con el reembolso.<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">Si acord\u00f3 que usted (el comprador) se quedar\u00eda con el art\u00edculo, confirme en su hilo de conversaci\u00f3n con el vendedor<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\"><span style=\"box-sizing: inherit; font-weight: 700;\">\u00bfNo puedes acordar el reembolso con el vendedor?<\/span><\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">Si necesita ayuda para resolver el problema, comun\u00edquese con nosotros escribiendo un correo electr\u00f3nico a contact@casaweb.club describiendo su problema.&nbsp;Luego, analizaremos el caso y nos comunicaremos con el vendedor para que lo ayude a tomar la decisi\u00f3n final.<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">Si el art\u00edculo que compraste no te queda:<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">Desafortunadamente, en esta situaci\u00f3n no puede reclamar un reembolso a menos que el vendedor acepte la devoluci\u00f3n despu\u00e9s de que usted lo contacte en privado.<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">Si este es el caso, deber\u00e1 acordar las condiciones de devoluci\u00f3n con \u00e9l.<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\"><span style=\"box-sizing: inherit; font-weight: 700;\">Tasas de devoluci\u00f3n<\/span><\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">Los compradores cubren el costo del franqueo de devoluci\u00f3n a menos que est\u00e9 de acuerdo con su vendedor.<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">tenga en cuenta:<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">En algunos casos, cuando hay fuertes indicios de que el art\u00edculo que recibi\u00f3 es una falsificaci\u00f3n, es posible que no tenga que devolv\u00e9rselo al vendedor.&nbsp;En esta situaci\u00f3n, es posible que le pidamos que coopere con nosotros; una forma de cooperaci\u00f3n podr\u00eda ser la destrucci\u00f3n del art\u00edculo.<\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\"><span style=\"box-sizing: inherit; font-weight: 700;\">Devolver un art\u00edculo<\/span><\/p>\n<p style=\"box-sizing: inherit; font-size: 15px; max-width: var(--wp--custom--ast-content-width-size);\">Si se comunica con su vendedor y acepta un reembolso en privado, ambos pueden acordar una fecha de devoluci\u00f3n.&nbsp;Tan pronto como el vendedor reciba un n\u00famero de seguimiento v\u00e1lido del paquete de devoluci\u00f3n, puede emitirle un reembolso.<\/p>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cancelar un pedido Un comprador y un vendedor pueden cancelar su pedido solo si el art\u00edculo a\u00fan no se ha enviado. Para cancelar su compra: Abra su pantalla de conversaci\u00f3n con el vendedor. Un acuerdo mutuo entre un comprador y un vendedor sobre la cancelaci\u00f3n de su pedido les ayudar\u00e1 a evitar la retroalimentaci\u00f3n negativa [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-557","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Devoluciones &amp; Cancelaciones - CasaWeb Club<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/casaweb.club\/returns-cancellations\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Devoluciones &amp; Cancelaciones - CasaWeb Club\" \/>\n<meta property=\"og:description\" content=\"Cancelar un pedido Un comprador y un vendedor pueden cancelar su pedido solo si el art\u00edculo a\u00fan no se ha enviado. 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